Appointment & Cancellation Policy
At Remissio Wellness Inc., your appointment time is reserved specifically for you. We require a minimum of 24 hours’ notice for any cancellation or change to your appointment.
Cancellation & Missed Appointment Policy
Appointments cancelled or changed with less than 24 hours’ notice, or missed without notice, will be charged 100% of the scheduled appointment fee to the credit card on file.
Cancellation and missed appointment fees are the responsibility of the client and are not billable to an insurance company.
We understand that unexpected illness and emergencies can occur. If you are sick or unable to attend your appointment due to an unexpected circumstance, please contact the clinic as soon as possible. Exceptions may be considered at the clinic’s discretion.
New Client Appointments & Advance Payment
New Client appointments are paid in full at the time of online booking. A valid credit card is required to complete the booking, and your appointment is not confirmed until payment has been successfully processed.
If you reschedule with at least 24 hours’ notice, your payment will be applied to your rescheduled appointment.
If you cancel with at least 24 hours’ notice and do not wish to reschedule, your payment will be refunded to the original method of payment.
Appointments cancelled with less than 24 hours’ notice, or missed without notice, are subject to the full appointment fee and the prepaid amount will not be refunded.
Credit Card on File
A valid credit card may be required to secure appointments and will be securely stored through our booking system in accordance with our booking and cancellation policies.
Questions or Cancellations
If you need to cancel or reschedule an appointment, please contact Remissio Wellness Inc. as soon as possible.
We appreciate your consideration in providing adequate notice so that appointment times may be made available to other clients.